1. Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be:
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Unused and in its original condition
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In the original packaging (if applicable)
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Accompanied by proof of purchase
2. Non-Returnable Items
Certain items are not eligible for return, including:
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Items marked as final sale
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Gift cards
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Items that have been used or damaged by the customer
3. Return Process
To initiate a return, please contact us through the contact form on our website. Once your request is approved, we will provide return instructions.
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Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g. wrong or defective item).
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We recommend using a trackable shipping method for returns.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable.
5. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will gladly replace the item or issue a full refund at no additional cost.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order separately.
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you’ve done all of the above and still have not received your refund, please reach out via the website’s contact form.